Front Desk Officer
Wateen is Pakistan’s leading information and communications technology company with a diverse portfolio of customers across industries. A pioneer in the telecommunications industry, Wateen is proud to have laid the foundation of Pakistan’s internet connectivity with the fastest-growing fiber-optic network.
Wateen is credited with transforming the landscape of communications technology in Pakistan through our efforts to revolutionize businesses with cutting-edge technology. With the country’s largest team of highly experienced certified resources, our subject matter experts ensure end-to-end support uniquely optimized for businesses and enterprises across various verticals.
Position Summary
As an FDO, you will lead the way in ensuring our visitors and clients experience a warm and exceptional welcome. We are in search of a committed professional with exceptional communication and troubleshooting abilities, adept at managing diverse front desk responsibilities in a high-energy setting.
Location
Lahore
Key Responsibilities
- Ensure the reception area is consistently neat and well-organized, projecting a positive and polished first impression.
- Extend a warm and courteous welcome to individuals both in person and over the phone, reflecting our commitment to exceptional customer service.
- Oversee and regulate access to the premises, allowing entry solely to authorized personnel.
- Administer guest passes/visitor cards, authenticate identities, and enforce essential security measures.
- Handle incoming phone calls promptly, provide informative responses to inquiries, and direct calls to the relevant departments.
- Record comprehensive messages and promptly notify staff members in cases where they are unavailable.
- Proficiently manage and arrange appointments, meetings, as well as conference and board room reservations, ensuring smooth scheduling and coordination.
- Serve as a knowledgeable point of contact for general inquiries about the organization, including its products/services and office hours.
- Aid customers in resolving their queries and guide them to the appropriate departments for further assistance.
- Promptly and accurately handle all incoming and outgoing mail, posts, packages, and parcels, ensuring their efficient distribution.
- Collaborate with courier companies to guarantee the timely and secure delivery of urgent and sensitive items.
Required Skills
- Cultivate strong interpersonal and communication skills, both verbal and written.
- Excel in providing excellent customer service and technical support.
- Approach tasks with a positive, proactive attitude and a go-getter mentality.
Education & Experience
- Bachelor’s degree in Business Administration, Communication, Hospitality Management, or related disciplines.
- 2+ years of relevant experience.