Support Services
Operation & Maintenance – O&M
Wateen’s Operation and Maintenance team ensures minimal downtime and supports the resolution of business challenges. Our O&M offering includes traditional break-fix support such as troubleshooting and incident restoration within agreed service levels. The service includes multi-vendor management, incident management, service levels, engineers to the site, parts to the site, and access to our service portal.
Premium Support & Consultancy
Along with O&M services, Wateen also provides premium support and consultancy services to optimize and make required changes in customer networks. Wateen’s premium support and consultancy services include service level agreements, license renewal assessments, on-call consultants, and site-based engineering.
Professional Services
Wateen’s Technology Consulting Service brings you a suite of enterprise and service-oriented architecture consulting services, focusing specifically on networking, security, unified communications, collaboration, and virtualization domains.
Wateen’s Advanced Technology team can design solutions and options that suit your business and technology prerequisites. We provide high-level solution design, implementation, and migration strategy.
We pride ourselves on our biggest asset of having one of the largest teams of technical experts. Through our resident engineers, we can manage your complete IT infrastructure.