Post-Sales Manager
Wateen is Pakistan’s leading information and communications technology company with a diverse portfolio of customers across industries. A pioneer in the telecommunications industry, Wateen is proud to have laid the foundation of Pakistan’s internet connectivity with the fastest-growing fiber-optic network.
Wateen is credited with transforming the landscape of communications technology in Pakistan through our efforts to revolutionize businesses with cutting-edge technology. With the country’s largest team of highly experienced certified resources, our subject matter experts ensure end-to-end support uniquely optimized for businesses and enterprises across various verticals.
Position Summary
The Post-Sales Manager & Managed Services Lead will be responsible for overseeing customer engagement and service delivery post-sales, ensuring seamless execution of managed services operations, and sustaining long-term client satisfaction. This role requires strong leadership, operational discipline, and the ability to translate business requirements into high-quality service outcomes.
Location
Lahore
Key Responsibilities
- Lead post-sales operations and managed services delivery across assigned enterprise accounts, ensuring consistent, high-quality service.
- Manage the full lifecycle of customer engagement post-implementation, driving retention, satisfaction, and long-term partnership.
- Oversee service onboarding and operational governance, including SLA compliance, incident response, and day-to-day service workflows.
- Collaborate cross-functionally with technical, support, and project teams to ensure timely issue resolution, effective escalations, and seamless service delivery.
- Develop and execute service improvement plans, optimizing operational processes and driving measurable performance outcomes.
- Maintain proactive communication with customer stakeholders and internal leadership, providing transparency on service health, risks, and expectations.
- Prepare and deliver operational reports, service reviews, dashboards, and performance metrics for clients and executive management.
- Identify and nurture, upsell and cross-sell opportunities within existing accounts, partnering with sales teams to support growth.
- Mentor and lead post-sales and MSP team members, including performance evaluations, coaching, and resource planning to support organizational goals.
Required Skills
- Strong knowledge of SLA frameworks, service delivery, project execution, and escalation management.
- Excellent leadership, team coordination, and stakeholder management skills.
- Strong analytical, communication, and problem-solving abilities.
- Hands-on background in IT professional services, enterprise networking, or infrastructure solutions.
Education & Experience
- 10+ years of proven experience in post-sales service management, client success, and managed services operations.
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, or relevant field.
- Professional certifications such as CCIE R&S/Security, HCIE, or related credentials will be considered a strong advantage.
- Experience in telecom, digital services, technology systems integration, or MSP environments is highly preferred.