Head of Post Sales
Wateen is Pakistan’s leading information and communications technology company with a diverse portfolio of customers across industries. A pioneer in the telecommunications industry, Wateen is proud to have laid the foundation of Pakistan’s internet connectivity with the fastest-growing fiber-optic network.
Wateen is credited with transforming the landscape of communications technology in Pakistan through our efforts to revolutionize businesses with cutting-edge technology. With the country’s largest team of highly experienced certified resources, our subject matter experts ensure end-to-end support uniquely optimized for businesses and enterprises across various verticals.
Position Summary
Embark on an impactful role as a Senior Manager, driving business growth through engaging customers in POCs and Concept development aligned with Wateen Business. Craft persuasive RFP/RFQ/RFI responses to secure new business and expand services. Build strategic relationships with key stakeholders, architecting custom solutions and contributing to technical roadmaps. Innovate long-term IT strategies, assess technology impact, and proactively address risks. Collaborate on medium to large projects, ensuring successful delivery. Present confidently at the C-level, analyze BOMs and costing, and contribute to our dynamic, forward-thinking team. Join us in shaping the future of technology solutions and making a lasting impact.
Location
Karachi
Key Responsibilities
- Engage with customer to work on POCs and Concept development as in the line of Wateen Business
- Developing RFP/RFQ/RFI responses for potential clients to win new business or expanding services footprint with existing clients
- Developing a strategic relationship with key business and IT stakeholders within the client’s organization such as Directors, Project Managers, Enterprise Architects and Business Analysts to create technical road maps that help reduce OPEX/CAPEX and maximize ROI for the entire enterprise
- Architect custom solutions of project and program or operational scope
- Develop for client technically feasible long-term IT strategies and plans for complex deals
- Assess business impact of specific technologies/strategies
- Identify and address technical or operational risks
- Provide review/input on project activities for medium to large business unit level projects
- Collaborates with the project managers, post sales and operation teams for successful project delivery and operations of closed projects
- Ability to engage with Customer at C-Level, develop and deliver sales and presales presentations, where required
- Build and analyze BOM’s, Costing, SOW’s and overall solutions based upon Cisco, Huawei, DELLEMC, other global technology providers
- Must be a self motivated, an excellent team player with positive attitude
Required Skills
Design:
- Ability to understand the customer’s business problem, need, or opportunity and to design a Technology Solution that appropriately addresses the business problem, need, or opportunity
- Ability to lead a team of different functions for the project design, delivery, and operations
- Understands and apply information system or operational solution-related modeling methods and tools
- Can validate/evaluate if an information system or operational architecture meets the technical requirements and specifications of a customer
- Applies appropriate methodologies and Subject Matter Expert knowledge to resolve complex business issues
Technical:
- In-depth technology understanding of large and complex enterprise networks comprised of Telecom, Financial Sector, or Large Enterprises
- Understands future technology or operational trends as they relate to and support customer business requirements (“trusted advisor” role)
- Deep knowledge of IT and business standards and best practices in specific areas and how to apply them appropriately in solutions
- Expert or Master of knowledge of specific technologies, IT operations, or IT disciplines
- Able to design planning for accessibility, scalability, and availability
- Experience with architecting cloud solutions, including migration from on-prem to cloud infrastructure
Communication:
- Able to design and present high-impact messages to customer’s senior-level management
- Able to use various presentation tools to persuasively communicate complex messages to multiple audience levels, including senior-level management
- Ability to use prepared and create complete original materials to communicate with the customer. Communicates a mix of Strategic information and Tactical information
- Excellent speaking and writing skills
- Self-motivated with solid leadership and collaboration skills
- Possess team management skills
Education & Experience
- Bachelor’s Degree in Telecom/Electronics/Computer Sciences
- MBA will be a plus for this position
- CCIE/HCIE/relevant Expert Level Certifications in Network/Security/Service Provider/Data Centre
- With over 12 years of experience in the field of Solution Design, Delivery, and Operations in Pakistan
- Relationship with Customers at every level, especially at C-Level