Senior Executive – SDS
Wateen is Pakistan’s leading information and communications technology company with a diverse portfolio of customers across industries. A pioneer in the telecommunications industry, Wateen is proud to have laid the foundation of Pakistan’s internet connectivity with the fastest-growing fiber-optic network.
Wateen is credited with transforming the landscape of communications technology in Pakistan through our efforts to revolutionize businesses with cutting-edge technology. With the country’s largest team of highly experienced certified resources, our subject matter experts ensure end-to-end support uniquely optimized for businesses and enterprises across various verticals.
Position Summary
The resource is accountable for overseeing projects and operational activities within their jurisdiction. They will support Field Teams in deployments, complaint handling, follow-ups, and timely closures to ensure adherence to KPIs/SLAs.
Location
Quetta
Key Responsibilities
- Assign complaints to Field Operations (FOPs) teams, ensuring timely closure of tasks to meet KPIs.
- Mobilize teams effectively for optimal workload management.
- Provide backend support to Field teams for PAR Approvals and Execution.
- Coordinate with internal technical departments for technical assistance in addressing complaints and completing project activities.
- Maintain record keeping, conduct data analysis, and provide periodic reports to line management.
- Foster smooth and effective communication with internal and external stakeholders. Join our team where your leadership will contribute to the success of our projects and operations.
Required Skills
- Possesses robust expertise in Telecom Networks, encompassing Fiber Optic, Ethernet, DVB-RCS, and Wireless technologies.
- Proficient in the deployment and Operations & Maintenance (O&M) of customer end equipment (CPE).
- Demonstrates effective management skills for Field Teams.
- Competent in Inventory and Petty Cash Management.
- Exhibits strong Communication and Negotiation Skills.
- Complaints Analysis and Reporting, using MS-Office.
Education & Experience
- Bachelor’s of Science in Telecommunications/Electronics or Bachelor’s of Engineering in Telecommunications/Electronics.
- Minimum 2-4 years’ experience is required in a similar capacity.
- Should have good analytical and technical knowledge of the relevant field.