Senior Network Engineer
Wateen is Pakistan’s leading information and communications technology company with a diverse portfolio of customers across industries. A pioneer in the telecommunications industry, Wateen is proud to have laid the foundation of Pakistan’s internet connectivity with the fastest-growing fiber-optic network.
Wateen is credited with transforming the landscape of communications technology in Pakistan through our efforts to revolutionize businesses with cutting-edge technology. With the country’s largest team of highly experienced certified resources, our subject matter experts ensure end-to-end support uniquely optimized for businesses and enterprises across various verticals.
Position Summary
As a Senior Network Engineer, you’ll be instrumental in providing outstanding post-sales technical
support to our customers, partners, and field teams. Your key objective is to ensure the highest levels of customer satisfaction during the deployment and operation of our advanced products. Leveraging your expertise, you’ll resolve technical challenges and proactively enhance the overall customer experience. Join us to lead the way in seamless product integration and operational excellence for our clients.
Location
Karachi
Key Responsibilities
- Deliver comprehensive Planning, Implementation, Operation, and Optimization support to our Advanced Services Customers across various solutions
- Lead end-to-end project deployments, encompassing critical tasks such as Network design, configuration, installation, and thorough documentation including Low-Level Designs (LLDs)
- Provide continuous maintenance and robust after-sales support to ensure sustained system functionality and client satisfaction
- Offer expert technical counsel to customers on product operation and configuration, ensuring seamless integration into their existing infrastructure
- Deliver clear and insightful technical guidance through presentations and demonstrations, whenever necessary, to facilitate customer understanding and confidence
- Uphold a high level of technical proficiency on assigned product(s), remaining at the forefront of industry developments and innovations to best serve our customers
Required Skills
- Excellent knowledge and understanding of Routing and Switching protocols e.g., STP, Static Route, OSPF, BGP, MPLS VPNs
- Exhibit practical proficiency in Cisco, Juniper, and Huawei routing and switching solutions within an Enterprise Network, with a focus on SDWAN, SD-Access (SD LAN)
- Showcase practical proficiency in Cisco, Juniper, and Huawei Network Security products within an Enterprise network, including NG Firewall, NAC, MFA
- Hands-on experience on Cisco / Huawei NG Firewalls, Cisco FTD/FMC, Huawei USG Firewall/Seco Manager, Cisco ISE, Huawei iMaster NCE, Cisco DUO 2FA, RSA SecureID
- Hands-on experience (deployment & support) in Web Security and Email security solutions such as Cisco WSA, Cisco Umbrella, Cisco ESA, FortiMail, FrotiProxy, etc
- Hands-on experience in deployment and support of Secure WAN solutions e.g., Cisco / Huawei
- SDWAN, Route (DVTI/SVTI, DMVPN, DSVPN), and Policy based site to site VPNs
- Working knowledge and understanding of Endpoint Security Solutions and EDR
- Ability to work under pressure with excellent customer-handling skills
- Leading off-business hours routine software and hardware upgrades and troubleshooting activities
- Excellent communication skills to interact with and assist within customer organization
- Must have excellent written, oral communication, and listening skills
Education & Experience
- Bachelor’s Degree (BS/BE) in Computer Science, Electronic / Telecommunication Engineering
- 3+ years relevant experience in planning, design, installation, configuration, and support of complex, TCP/IP-based networks
- 2+ years of customer-faced experience
- Network certification (CCNP Security / HCIE R&S / HCIE Security) is a strong advantage